What's wrong SIP

I have placed an order one week ago and nothing has been sent to me .I have E-mailed SIP about it but they seem to take their time to reply.When I phoned them the line just didn't connect.Can you tell me how I can reach you SIP.Thank you.

 

package received

 

Thank you S.I.P.

Salut à toi, Balmo

Hi Balmo, if you drop us a line on our email desk we will usualy answer your request within 2 days.  If you speak english and want to call us please use our english line:
+49 8191 96999 69

You can also send me a PM and please let me know your Username and real name and email adress and I will find out what´s the latest status of your order.

Cheers, Ralf